Changes and cancellations
Reasonable changes may be made to the order up to 1 week prior to the event. Additional cost may be incurred depending on the changes. Changes can be made depending on the availability of the vendor.
In the unfortunate case that the vendor needs to cancel the order, a full refund will be given.
Delivery service that we offer to our customers is outsourced to a taxi company and we are not responsible for any damage occurring to the cake during transportation. We give instructions on how to carry, transport, and store your cake upon pick-up. Keep in mind that cakes are very fragile and damages can happen if not handled properly.
Please note that once your cake has been collected it is advisable to drive it in an air-conditioned vehicle, on the flattest service, i.e. the floor of the passenger seat or in the boot. Not on your lap with a non-slip mat under the box.
Once your cake has reached it’s final destination please place it in the fridge until the recommended time prior to serving. Depending on the temperature of the air, take the cake out of the fridge 1-3 hours before serving. The cake should be eaten at room temperature.
! Before eating the cake all flowers (including plastic protection) , petals and non-edible decoration should be removed (unless mentioned otherwise)
Heavy multiple tiered cakes need a stable surface to be put onto.
Should any damage occur to the cake through no fault of the vendor, the client may request for the vendor to fix the cake prior to the event start time (if available) for an extra fee, to be discussed. The fee needs to be payed at the event.
- Every cake is unique, so please keep in mind that your cake is not the same as any communicated images.
- We keep the right to photograph your cake and use the images for our own purposes.
- Our cakes are made in an environment where nuts, gluten and soy is handled. Please inform us in time about any allergies!
Regarding Baking Classes
Please note: Bookings are non-refundable. Should you be unable to attend, you could gift your spot to a friend. Lisa Bakery reserves the right to cancel or postpone the workshop after which a refund can be requested.