You can write us here for an inquiry. Please add in as many details about your request as possible.

Our booking are preferably done through email or contact form.

To confirm your booking we require a 50% down payment for orders placed more than a month ahead of the event. For orders placed within a month we ask to receive a full payment upon receipt of the invoice.

To decide on a design please send us photo's (preferably of our cakes) for reference. Please keep in mind that we will use them as inspiration and that we don't copy the work of others.

Most of the consultation can be done via e-mail or calls, but we do also offer in-person cake tastings and consults.

We take orders on a first come, first serve basis.

Due to our limited capacity, we advice you to send us your request as soon as you can. For wedding cakes we raccomand 6 months to a year before the event. For smaller celebration cakes we please contact us 1-2 weeks before, subject to availability.

All our cakes are custom made. Please see our menu here.

There are gluten free (not for celiac) options available on request.

All our ingredients are made from plants (vegan) and therefore naturally free of lactose and eggs.

And where we can, we always use organic products.

Our cakes are all made with a buttercream base. Fondant is only used for decoration.

All my cakes are unique and true to my signature Lisa bakery style. You can always give us directions for colours, the occasion or particular details.

Please keep in mind we do not copy the work of others.

Or you can give us 'carte blanche' and we will create a stunning cake for you.

We do not write onto cakes as it does not suit the design.

Our cakes and desserts are unique and customized to fit your needs.

The price depends on the requested size and design of the cake and any add-on services.

Please contact us here to send your inquiry and we will send you our quote asap.

Yes! We offer a delivery service to your venue or preferred location for an additional fee depending on the location.

Changes and cancellations

Reasonable changes may be made to the order up to 1 week prior to the event. Additional cost may be incurred depending on the changes. Changes can be made depending on the availability of the vendor.

In the unfortunate case that the vendor needs to cancel the order, a full refund will be given. 

Transportation

Delivery service that we offer to our customers is outsourced to a taxi company and we are not responsible for any damage occurring to the cake during transportation. We give instructions on how to carry, transport, and store your cake upon pick-up.  Keep in mind that cakes are very fragile and damages can happen if not handled properly.

Cake handling

Please note that once your cake has been collected it is advisable to drive it in an air-conditioned vehicle, on the flattest service, i.e. the floor of the passenger seat or in the boot. Not on your lap with a non-slip mat under the box. 

Once your cake has reached it’s final destination please place it in the fridge until the recommended time prior to serving. Depending on the  temperature of the air, take the cake out of the fridge 1-3 hours before serving. The cake should be eaten at room temperature.

! Before eating the cake all flowers (including plastic protection) , petals and non-edible decoration should be removed (unless mentioned otherwise)

Heavy multiple tiered cakes need a stable surface to be put onto.

Should any damage occur to the cake through no fault of the vendor, the client may request for the vendor to fix the cake prior to the event start time (if available) for an extra fee, to be discussed. The fee needs to be payed at the event.

Other

- Every cake is unique, so please keep in mind that your cake is not the same as any communicated images. 

- We keep the right to photograph your cake and use the images for our own purposes.

- Our cakes are made in an environment where nuts, gluten and soy is handled. Please inform us in time about any allergies!

Regarding Baking Classes

Please note: Bookings are non-refundable. Should you be unable to attend, you could gift your spot to a friend. Lisa Bakery reserves the right to cancel or postpone the workshop after which a refund can be requested.